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How
Much To Invest In Ecommerce |
How much should you invest in an ecommerce store? What
type of budget should you be looking at?
Trying to sum up how much you should spend isn't easy because
each store is different. But the best way to answer this question
is to estimate what you'd spend to grow your business without
ecommerce. Would you hire another employee, open another retail
outlet, spend more on advertising or use direct mail? Would an
ecommerce website reduce the cost involved in attaining a customer
or would this cost increase?
Once you have discovered how much each path will cost, you will
then get an idea of how much your ecommerce store may be. But
if you do decide to take the ecommerce route what kind of pricing
should you be looking for?
Depending on the type of ecommerce solution offered, most web
designers price themselves on the store construction and then
charge you for the amount of products. Others provide a package
deal where construction and a set amount of products are included.
Do remember that merchant and shipping costs need to be equated
as well. At ADK, we provide a variety of ecommerce packages and
this is because there are many options to choose from. You can
update the site yourself or have us update it for you; you can
choose from 10 to 10,000 products; you can choose certain design
elements; and choose a selection of support options. That's why
its difficult to generically price ecommerce.
However, you still need to get an idea of costs before you set
off down the ecommerce path, so lets create some requirements
for a business who wants an ecommerce store from ADK:
- standard ecommerce store design (nothing to flashy or graphical)
- 200 products need to be catalogued
- Domain (www address) required with associated email and web
space
- customer wishes ADK to update and maintain the site
- customer will receive orders and control stock
- customer wishes to use our search engine submission service
- customer wishes to use our email newsletter service and will
provide the material for the newsletter but wishes ADK to arrange
this material on a monthly basis and to be responsible for sending
them out
Before we look at how much the above would cost it's important
that you fully understand what level of service your ecommerce
provider is offering you. Just as we have mentioned throughout
our 'Tips & Advice' section, simple things can make a difference.
Yet, so often we see ecommerce stores with little pizzazz, badly
described products and a site with stale information. Most of
this comes from bad consultancy and poor service.
That's why the best ecommerce solution providers have an air
of business about them. Mainly because they remain focused on
the core; making an ecommerce store work and not just to provide
it. It's also a good idea to reserve a budget for unforeseen additions.
The reason why we say this is because many opportunities and ideas
are discovered during the design and build process. Ask any designer
of anything - they'll tell you.
But many designers know that they are on a fixed budget and often
do not share with their clients their discoveries for this reason.
That's why it's a good idea to mention to the designers that 'if
they come up with some good ideas during the building of the site,
and they think it will boost site productivity and provision,
let me know. I'm open to ideas'. This will then promote a open
forum for both to exchange ideas and you will get the most out
of your designer.
Requirement Reviewed Again
- standard store design ecommerce (nothing to flashy/graphical
but appealing)
- 200 products need to be catalogued
- Domain (www address) required with associated email and web
space
- customer wishes ADK to update and maintain the site
- customer will receive orders and control stock
- customer wishes to use our search engine submission service
- customer wishes to use our email newsletter service and will
provide the material for the newsletter but wishes ADK to arrange
this material on a monthly basis and to be responsible for sending
them out
- By using the general information above and assuming that the
customer will be providing the product information and product
pictures required, and has a PC with Internet connection to receive
orders, one can estimate the cost excluding vat as shown right.
In summary we can see:
Total £6233
with a foreseeable yearly costs of £2433
Of course you may desire to have ADK to collate your product information
for you and this will increase any fees. You should also budget
for some form of print advertising for your ecommerce site launch.
Design ecommerce store set-up* £2800
- Each product £5 each (based on 200) £1000
- Domain, email and web space, (yearly cost) £120
- 1 year technical support and maintenance cover (includes 100
new products and amendments per annum) £890
- Software for receiving orders and stock control & general
training to customer £350
- 10 URL Search Engine Submission one-off set-up fee £160 + annual
fee £199 = £359
- Monthly email newsletter subscription for 1000 emails a month.
Per annum £199 + setup £95 = £294
- Email newsletter Creation Service per annum £420
We hope that we have given you enough information to give you
an idea of the costs involved and what service levels you should
expect. The most important thing is to ensure that you still make
a profit after all other expenses. Finally, we leave you with
a general ecommerce budget check list of costs you need to consider.
- Merchant Costs (yearly and per transaction)
- Shipping (standard, express & next day and insurance)
- Packaging (boxes, packing, labels, tape)
- Printing (invoices, promotional leaflets dispatched with goods,
delivery notes etc)
- Ecommerce store design and maintenance
- Software, hardware, Internet & Printer
- Training and Instruction
- Marketing (search engines submissions and advertising) Email
newsletter or Forum
- Launching the site to regular customers and local businesses,
local chambers etc
- Resource costs for handling store enquiries
- Website surveillance services to alert you of website failures,
broken links or downtime
- Additional graphical work such as new logo, store image related
stationary etc
- Creation of printable forms that customers can download instead
of buying online and other online printable forms such as account
application, job application, returns form, membership form etc
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Company
Registered in England No.4488341 - Registered Office: 11 The Crescent, Taunton, Somerset TA1 4EA.
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